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  • How many bundles do I need?
    For inches 12-16 we suggest 2-3 bundles. For inches 18-30 we suggest 3-4 bundles. For inches 32 and up we suggest 4-5 bundles. These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness.
  • Can the hair be colored ?
    Our hair is Human Hair; therefore, it can be bleached, rinsed, and colored all different shades.
  • How long does the hair last?
    The longevity of your product depends upon how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.
  • How often can I shampoo my hair?
    You can shampoo your hair as often as you like. I suggest you cleanse the hair once a week with sulfate free products to keep the hair silky, nourished, soft and manageable.
  • Do you offer exchanges or returns?
    Our hair is FINAL SALE due to federal laws regarding health and sanitation. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, combed, cut, taken out of the bundle, and tried on, or processed in anyway.
  • Shipping Policy
    After the order is placed, please allow 2-5 business days to process and verify credit card authorization before we ship out your order. During this time, you will receive a tracking number via email. Generally shipping takes about 3-7 days. For all sale orders please allow up to 7-12 business days max. Be aware COVID may affect shipping times.
  • Do you offer exchanges for returns?
    Our hair is FINAL SALE due to federal laws regarding health and sanitation. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, combed, cut, taken out of the bundle, and tried on, or processed in anyway.
  • Does Sezzle ( BNPL) have a mininum order amount ?
    Yes, you have to spend atleast $350 to use this option of payment.
  • What is the difference between the platinum and silver collection?
    Our Platinum hair is the best on the market and will last several years with multiple installations. Our Silver hair is processed which allows it to be more affordable but does not last as many years.
  • What is an on-hand item?
    If you hover over an item and it is (on hand) it will ship out 2-3 days after being purchased, because it is already in stock.
  • What is Pre-order apparel?
    Pre order apparel will consist of exclusive items. Standard shipping may vary from 15-25 business days (this does not include weekends/holidays). Important: We do not offer express shipping, and the post office may be experiencing delays and slower shipping times due to COVID. Please be aware that if you order multiple items from this collection, they may come in separate packages.
  • How long will it take for my pre- order items to ship?
    Standard shipping may vary from 15-25 business days (this does not include weekends/holidays). The post office may be experiencing delays and slower shipping times due to COVID. Please be aware that if you order multiple items from this collection, they may come in separate packages.
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